KarGo values the privacy of our drivers, customers, and clients.
Information We Collect
While using the KarGo Driver App, we may collect:
Your name and contact information.
Driver's license information.
Vehicle and insurance information.
GPS location while you are actively working.
Delivery history.
Photos, signatures, and delivery notes.
Device information needed for the app to work properly.
How We Use Your Information
We use this information to:
Assign deliveries.
Provide live tracking.
Verify pickups and deliveries.
Improve dispatch operations.
Meet customer and legal requirements.
Provide customer support.
Complete required records and audits.
Location Tracking
Your location is only used while you are working or available for dispatch through the KarGo app. Location tracking helps Dispatch assign deliveries and provide customers with delivery updates.
Customer Information
Drivers may have access to customer names, addresses, phone numbers, and delivery information.
This information:
Must only be used to complete deliveries.
Must never be shared with anyone outside KarGo.
Must never be copied, saved, or used for personal reasons.
Data Security
KarGo uses reasonable security measures to help protect driver and customer information. Access is limited to authorized personnel who need the information to perform their jobs.
Driver Responsibilities
Drivers agree to:
Keep login information private.
Protect customer information.
Report lost or stolen devices used for deliveries.
Follow all HIPAA, confidentiality, and company privacy requirements.
Data Retention
KarGo keeps personal information only for as long as it is needed to provide our services, maintain delivery and business records, meet contractual requirements, and comply with applicable laws.
Information such as account details, delivery records, location data, photos, signatures, and delivery notes may be retained as necessary for business, legal, insurance, security, or regulatory purposes.
When information is no longer needed for these purposes, KarGo will delete or securely dispose of it.
Data Deletion
Users may request deletion of their KarGo account and personal information at any time.
To request deletion, contact KarGo using the contact information provided on our website and state that you would like your KarGo account and associated personal information deleted.
After receiving and verifying the request, KarGo will delete the user's account and associated personal information unless certain information must be retained for legal, contractual, insurance, security, tax, or regulatory purposes.
Any information that must be retained will only be kept for as long as required and will then be deleted or securely disposed of.
Updates
KarGo may update these Terms of Service or Privacy Policy from time to time. Drivers will be notified of important changes. Continued use of the KarGo Driver App means you accept the updated policies.
This format mirrors what drivers typically expect in a mobile app: the Terms of Service explain the rules for using the app and working as a driver, while the Privacy Policy explains what information is collected, how it is used, and each driver's responsibility to protect customer information.